The desk that says yes first
Our concierge team runs transfers, reservations, tickets and the requests that get other desks reaching for a manager.
Arrivals are the party trick: land at Tullamarine into a chauffeured S-Class, take a helicopter straight to level 28, or come up the river by cruiser to our own berth. Luggage moves ahead of you either way.
Four reasons it books out
Rooftop helipad
Direct arrivals to level 28 — twelve minutes from the airport.
River berth
A private marina step — arrive by cruiser, disembark at the promenade.
Les Clefs d'Or
Golden Keys staff on the desk — the credential that means something.
Chauffeur fleet
S-Class, Range Rover and a vintage collection for special exits.
From request to reservation
Send the manifest
Flight, guests, luggage count — the desk plans the rest.
Pick your entrance
Road, rotor or river — quoted within the hour.
Walk straight in
Digital key issued en route; luggage meets you upstairs.
Keep the line
The same desk handles dinner, shows and the return trip.
The Heli-Arrival
From the tarmac to a suite key in under fifteen minutes.
How rotor arrivals work
- Licensed rooftop pad, 24-hour notice
- Six seats per flight, luggage forwarded
- Suite check-in completed airborne
What the price covers
No surprise supplements — the items below arrive with the booking, not on the bill.
- Meet-and-greet at the arrivals hall
- Luggage transfer ahead of you
- Digital key issued en route
- Child seats on request
- Return-trip scheduling
- Restaurant and ticket reservations
Three ways to book it
My driver knew the Grand Prix road closures before the city announced them.
— Guest from Singapore, March 2025
Twenty-four hours for the pad licence and crew — the concierge files everything, you just confirm the manifest.
Yes — the desk runs Melbourne, Sydney and interstate legs, plus regional winery days by road or rotor.
Chauffeurs track the tail number, not the schedule — the car arrives when you land, at no rebooking charge.