Standard rooms: free cancellation until 48 hours before arrival. Suites: until 7 days. Penthouses and residences carry tailored terms shown at confirmation. No-shows charge the first night.
Refund Policy
Refund & Cancellation Policy
How cancellations, changes and refunds work across rooms, dining, spa and events — the deadlines that matter and the ones that don't.
Updated March 2026
Australian Inn Melbourne Pty Ltd
This policy covers cancellations and refunds for bookings made directly with Australian Inn Melbourne. Bookings through third-party platforms follow that platform's terms.
1. Room bookings
2. Dining reservations
Restaurant bookings cancel free until 24 hours ahead. Chef's counter and private dining carry a A$100/person late-cancellation charge inside 48 hours — the seats are genuinely scarce.
3. Spa & wellness
Spa bookings cancel free until 12 hours before the slot; inside that window 50% applies, and no-shows are charged in full. Moving a booking within the window counts as a cancellation.
4. Events & weddings
Event deposits follow the event contract — typically 30% non-refundable on confirmation, with the balance schedule written into the agreement. Date changes are handled as rebookings where possible.
5. Gaming credit
Unused salon table credit is refunded in full to the original payment method; chips never expire for members in good standing.
6. Refund processing
Approved refunds return to the original payment method within 5–10 business days, depending on your bank. Refunds are never issued to a different card or account.
7. Our best-rate promise
Book direct and find a lower public rate within 24 hours — we refund the difference and add a A$50 dining credit. Send proof through the contact form.
8. Contact
Refund questions and requests: [email protected] or +61 3 9292 6868, quoting your booking reference.
FAQ
Common questions
Anything unclear after reading? The desk is reachable through the contacts page.
Seven days before arrival for full refund; inside that window the first night applies.
5–10 business days to the original payment method — bank speed varies.
Yes — one complimentary date change per booking up to 48 hours before arrival.
Questions about this page?
Write to [email protected] or call +61 3 9292 6868 — 8 Whiteman Street, Southbank, Melbourne VIC 3006, Australia.