Everything guests ask us
Bookings, the casino, suites, dining and house policies — grouped the way the questions usually arrive. Can't find yours? The contacts page reaches a human.
Booking & rates
How reservations, deposits and cancellations work — including our best-rate promise.
Book directly — by phone, through the contact form or at the desk. Direct bookings always receive our best rate; if you find a lower public rate within 24 hours of booking, we refund the difference plus a A$50 dining credit.
Standard rooms cancel free until 48 hours before arrival; suites until 7 days; penthouses and event bookings have tailored terms shown at confirmation. Details sit in our refund policy.
Standard rooms hold on a credit card with no charge until check-in. Suites and penthouses charge one night at booking; residences require a signed agreement.
Standard times are 15:00 / 11:00. Suite guests get complimentary late check-out to 13:00 when the house allows; guaranteed early check-in can be pre-booked for a half-day rate.
Casino & gaming
Entry rules, salon access and how the limits work — answered the way our hosts explain them on the floor.
Any adult over 18 with photo ID — an Australian licence, passport or proof-of-age card. First-time visitors register at the entry desk in about five minutes.
Salon access comes with Onyx-tier membership or an in-house suite booking with a A$500 table credit. Your host escorts you up on the first visit — details are on the VIP gaming page.
Smart casual on the main floor at all hours; no singlets, work boots or swimwear after 18:00. Salons expect jacket-level dress in the evening.
Trained responsible-gambling officers are on every shift, self-limit and self-exclusion programs are available at the desk, and session reminders are built into every electronic terminal.
Rooms & amenities
What's in the suite, how the pool works and what we can stage before you arrive.
Every suite from level 15 up faces either the Yarra or Port Phillip Bay. The River View, River Crown and Summit categories guarantee the panorama — see layouts on the residences page.
The pool deck is for in-house guests; day access is possible with a spa booking or cabana reservation. Hours are 05:30–23:00, heated to 29°C year-round.
Yes — the pre-arrival form covers twelve pillow fills, aromatherapy turndown, nursery setups and dietary stocking of the minibar. Send it at least 24 hours before arrival.
Small pets under 15 kg are welcome in Premier King rooms for A$90 per stay, including a bed, bowls and a riverside walking map. Pets are not permitted in dining venues or the spa.
Dining & the cellar
Six restaurants, one wine vault and a supper club that outlasts the show.
Fourteen seats sell out roughly a week ahead on weekends. Weeknight slots usually release 3–4 days out — the dining page shows live availability.
Every kitchen keeps dedicated preparation protocols for allergies, and vegetarian and gluten-free tasting menus run parallel to the main card. Tell us at booking, not at the table.
Three rooms seat 10–30 guests with dedicated service and a set or bespoke menu — used for board dinners, proposals and the occasional undisclosed celebrity birthday.
The kitchen runs 22:00–02:00 Thursday to Sunday. Walk-ins are welcome; suite guests get priority seating after midnight.
Policies & payments
Cards we take, how we handle your data, and the rules that keep the floor fair.
All major cards, direct transfer for events and residences, and cash at cage desks on the gaming floor. We do not accept cryptocurrency.
Under the Australian Privacy Act and GDPR-aligned practice for international guests — the full detail lives in our privacy policy and legal page.
All indoor areas are smoke-free under Victorian law. A designated smoking terrace operates on level 1; cigars are welcome in the Speakeasy Den during lounge hours.
One complimentary date change is included on every direct booking up to 48 hours before arrival — later changes follow the cancellation terms on our refund policy.
Still working it out?
The reservations desk answers in under an hour during the day — and the night desk never really closes.
Ask the DeskThe paperwork, if you want it
Policies written in plain English — privacy, cookies, refunds and the terms of staying with us.