Talk to a human
The reservations desk sits in the lobby, not a call centre — the person answering knows the rooms, the floor and the city. Write, call or walk in.
Reservations
+61 3 9292 6868 · 08:00–22:00 AEST
By email
[email protected] · replies under an hour
The address
Send a request
Tell us what you need — a suite, a table, a wedding date or a question nobody else could answer. The form goes straight to reservations.
Southbank promenade, between the arts centre and the river
8 Whiteman Street
Southbank, Melbourne VIC 3006, Australia. The porte-cochère entrance sits between the arts precinct and the river walk — valets take it from there.
Open in MapsSkip the queue — call the right desk
Reservations
Rooms, suites, availability. Ext. 1
VIP Hosting
Salons, limits, member queries. Ext. 4
Dining Desk
Tables, chef's counter, cellar. Ext. 2
Events Office
Weddings, galas, summits. Ext. 7
Valet parking
Drive up to the porte-cochère any time — overnight valet is A$65, day visitors park free for the first two hours with a venue docket.
By tram
Routes 12, 96 and 109 stop at Clarendon Street — a flat four-minute walk along the promenade to our entrance.
By air or river
Rooftop helipad slots and marina berths are booked through concierge & transfers with a day's notice.
One email a month, worth opening
Chef's-table releases, salon evenings and seasonal rates — sent sparingly, unsubscribed easily.
@australianinn
Follow the river, the floor and the kitchen — Facebook, Instagram, X and YouTube.
One message, the whole resort
Ask for anything — a private salon, a florist at midnight, a table that doesn't officially exist. The desk either knows or finds out.
Before you write
Fast answers to the questions the desk hears every day.
Emails and form requests get a human reply within the hour between 08:00 and 22:00 AEST. Overnight messages are answered first thing — urgent matters should call the front desk directly.
Yes — reservations takes bookings by phone daily 08:00–22:00. Penthouse and wing bookings go through the events office for a tailored quote.
The events office (ext. 7) handles weddings and galas — or select "Wedding or event" in the form and a producer replies with available dates and a site-visit slot.
Press and partnership requests go through the main form — mark the topic "Something else" and the front office routes it to communications the same day.
Prefer to just show up?
The lobby is always open — the bar pours until late and the desk never really sleeps.
See Nightly Rates