How Australian Inn Melbourne collects, uses and protects the personal information of guests, visitors and website users — written to be read, not endured.
Australian Inn Melbourne Pty Ltd (ABN 63 480 915 207) respects your privacy and handles personal information under the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy explains what we collect, why, and the choices you have.
We collect information you give us directly — name, contact details, booking preferences, payment details, dietary and accessibility requirements — and information generated by your stay: folio charges, service requests, loyalty activity and, where you enrol, gaming program data.
Our website collects technical data (IP address, browser, pages viewed) through cookies described in our Cookie Policy.
To deliver the services you booked: reservations, payments, check-in, loyalty benefits, service requests and safety obligations on the gaming floor. With your consent, we send offers and the monthly newsletter — you can opt out at any time.
Casino operations are regulated in Victoria. Entry registration, exclusion records and certain transaction data are collected and retained as required by licence conditions and anti-money-laundering law. This data is used only for those purposes.
Service providers under contract (payment processors, transfer operators, IT hosts), regulators and law enforcement where required, and booking platforms where you booked through them. We do not sell personal information.
Some providers host or process data outside Australia. Where that happens we take reasonable steps to ensure equivalent protection — consistent with GDPR-aligned practice for international guests, described further on our legal page.
Data is kept only as long as needed for the purpose or as required by law — typically seven years for transactional records. We use encryption in transit, role-based access and audited systems; no method is perfect, but our obligations are taken seriously.
You may access, correct or request deletion of your personal information, subject to legal retention duties. Requests go to the privacy officer via our contacts page or [email protected] — we respond within 30 days.
Privacy complaints go first to our privacy officer; if unresolved, you may contact the Office of the Australian Information Commissioner. Address: 8 Whiteman Street, Southbank, Melbourne VIC 3006, Australia · +61 3 9292 6868.
Anything unclear after reading? The desk is reachable through the contacts page.
No. Personal information is shared only with contracted providers, regulators or platforms you booked through — never sold.
Email [email protected] with the subject 'Privacy Request' — we respond within 30 days and verify identity before releasing anything.
Gaming areas operate under licence-required surveillance for safety and compliance — footage is held under strict retention rules.
Write to [email protected] or call +61 3 9292 6868 — 8 Whiteman Street, Southbank, Melbourne VIC 3006, Australia.
