Request received
Thank you — your message is with the reservations team. A named agent replies within the hour during desk time (08:00–22:00 AEST), or first thing tomorrow morning.
What happens from here
We read it
Your request goes to a named agent — not a queue — matched to the topic you chose.
We reply
A real answer inside the hour during desk time, with options and honest availability.
We hold it for you
If you asked about a booking, the suite or table is held provisionally while we talk.
Quote it if you call — it links your request to this conversation.
The desk, again
In case you're wondering
Yes — just send a second message quoting reference AI-2847-QT, or call the desk and we will merge the requests.
Nothing is charged or confirmed until you approve it in writing. Dates mentioned in your request are noted as preferences, not bookings.
If an hour passes during desk time, call +61 3 9292 6868 — messages occasionally land in filters, and the phone never does.
Back to the river view
The homepage has the full picture — floors, suites, seasons and the floorplan.
Return HomeWe're at 8 Whiteman Street
Southbank, Melbourne VIC 3006 — between the arts precinct and the river.
"Every request is read by a person who can actually do something about it."
— The Australian Inn reservations desk